Privacy Policy
Effective date: July 19, 2026
About this policy
This Privacy Policy explains how FirewoodFunded collects, uses, stores, discloses, and protects personal data when you visit our website, create or use an account, purchase or participate in a challenge, use a simulated trading account, request a payout or reward, contact us, or otherwise use our services.
Please read this Privacy Policy together with our Customer Agreement, Cookie Policy, program rules, and any other terms or notices that apply to the service you use.
Who is responsible for your data
FirewoodFunded is a service operated by Firewood Global Ltd. Firewood Global Ltd is responsible for the personal data processed through the FirewoodFunded website and services.
Personal data we collect
The personal data we process depends on how you interact with FirewoodFunded.
Account and contact data
This may include your name, email address, telephone number, country, account identifiers, login method, communication preferences, and information you add to your profile.
Identity, eligibility, and verification data
Where verification is required, this may include identity-document information, photographs, date of birth, nationality, residential information, liveness-check or facial-verification data, verification results, and fraud, sanctions, or compliance screening results. Some verification providers collect this information directly and may process it under their own privacy notices.
Challenge and simulated trading data
This may include challenge purchases, account type, trading platform, simulated trading account identifiers and access details, objectives, balances, orders, simulated trades, performance metrics, rule checks, account status, and eligibility for progression, rewards, or payouts.
Order, payment, payout, and tax data
This may include order numbers, selected products, amounts, currency, payment method, payment status, transaction references, vouchers, refunds, disputes, payout instructions, bank or wallet details, beneficiary information, payout history, and tax-related information where required.
Payment providers generally collect full card or payment credentials directly. We normally receive transaction confirmations and limited payment details rather than full payment credentials.
Support and communication data
This may include messages, support requests, attachments, call or chat records where applicable, complaint or dispute details, survey responses, and our replies.
Technical, device, and security data
This may include IP address, browser and operating-system information, device type, language, timestamps, request identifiers, login and security events, session information, diagnostic logs, and signals used to protect accounts and prevent fraud or abuse.
Analytics, campaign, advertising, and preference data
When the relevant choice has been made, this may include page visits, website interactions, campaign parameters, landing-page context, approximate country, device category, browser and operating-system family, pseudonymous identifiers, advertising click identifiers, conversion events, and your Analytics and Marketing preferences.
How we collect personal data
We collect personal data:
- Directly from you when you register, complete a form, purchase a challenge, request a payout, contact support, or otherwise provide information.
- Automatically when you use our website, dashboard, and simulated trading services.
- From service providers involved in authentication, identity verification, payments, payouts, communications, hosting, security, analytics, advertising, and simulated trading.
- From FirewoodFX or other services operated by Firewood Global Ltd where shared systems or legitimate operational needs apply.
- From affiliates, partners, or campaign links when you arrive through an attributed referral or promotion.
- From public or other lawful sources where needed for fraud prevention, compliance, security, or dispute handling.
Why we use personal data and our legal grounds
The legal ground depends on the data, purpose, service, and law that applies. The main purposes and grounds are:
| Purpose | Typical legal ground |
|---|---|
| Create, authenticate, administer, and support your account. | Performance of our agreement with you; legitimate interests in operating and supporting the service. |
| Provide challenges, simulated trading accounts, performance evaluation, progression, rewards, and payouts. | Performance of our agreement with you; legitimate interests in administering program rules and preventing misuse. |
| Process orders, payments, vouchers, refunds, disputes, and payouts. | Performance of our agreement with you; legal obligations; legitimate interests in transaction administration and fraud prevention. |
| Verify identity, age, eligibility, and compliance, and conduct fraud or sanctions screening. | Performance of our agreement with you; legal obligations where applicable; legitimate interests in security, fraud prevention, and protecting the integrity of our services. |
| Detect prohibited conduct, account abuse, unauthorized access, and security incidents. | Legitimate interests in protecting users, systems, and our business; legal obligations where applicable. |
| Provide customer support and handle complaints, reviews, or disputes. | Performance of our agreement with you; legitimate interests in customer service and dispute resolution. |
| Send service, security, transaction, program, and policy notices. | Performance of our agreement with you; legal obligations; legitimate interests in service administration. |
| Measure website use, understand journeys, improve our services, and attribute registrations or confirmed purchases to campaigns. | Your consent where required. Optional Analytics remains off until you allow it. |
| Measure advertising, deliver approved conversion signals, and support relevant advertising. | Your consent where required. Optional Marketing remains off until you allow it. |
| Send promotional emails or other direct marketing. | Your consent or our legitimate interests where permitted by applicable law. You may opt out at any time. |
| Meet accounting, tax, audit, regulatory, recordkeeping, and legal requirements, and establish, exercise, or defend legal claims. | Legal obligations; legitimate interests in protecting our legal rights and managing our business. |
Where we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights override them. You may withdraw consent at any time. Withdrawal does not affect processing that lawfully occurred before withdrawal.
Automated checks and decisions
FirewoodFunded uses automated systems to apply published challenge rules to simulated trading activity. These checks may affect challenge status, progression, reward eligibility, or payout eligibility.
We may also use automated tools to identify unusual activity, security threats, fraud indicators, or possible rule violations. These tools may flag an account for further review.
Where applicable law gives you the right to human intervention or review, or where a review is available under our program rules, you may contact support to challenge a decision, provide additional information, or request that the decision be reviewed.
How we disclose personal data
We disclose only the personal data reasonably necessary for the relevant purpose. Recipients may include:
- FirewoodFX and other services operated by Firewood Global Ltd where shared systems or operational support are used.
- Hosting, infrastructure, database, cybersecurity, monitoring, and technical service providers.
- Authentication, identity-verification, compliance, sanctions-screening, and fraud-prevention providers.
- Payment processors, banks, wallet providers, payout providers, and transaction partners.
- Simulated trading platforms, market-data providers, and account-provisioning providers.
- Email, customer-support, survey, and communication providers.
- Analytics and advertising providers when the relevant category is allowed.
- Professional advisers, auditors, insurers, and other service providers supporting our business.
- Courts, regulators, law-enforcement bodies, tax authorities, or other parties where disclosure is required or legally permitted.
- A buyer, investor, lender, or successor in connection with a proposed or completed merger, financing, restructuring, sale, or other corporate transaction, subject to appropriate confidentiality and legal requirements.
Some providers act only on our instructions. Others, such as certain payment, identity-verification, or advertising providers, may act as independent controllers and process data under their own privacy notices.
International data transfers
FirewoodFunded and its service providers may process personal data in countries other than the country where you live. Data-protection standards may differ between countries.
Where required, we use lawful transfer safeguards, which may include adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement or UK Addendum, contractual and organizational protections, or another legally recognized transfer mechanism.
You may contact us for more information about safeguards relevant to your personal data.
Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including account and service operation, security, fraud prevention, dispute handling, payments, payouts, accounting, tax, compliance, audits, and legal claims.
Retention periods vary according to the type of data, the service involved, our relationship with you, and applicable contractual or legal requirements. When personal data is no longer required, we delete it, anonymize it, or restrict it from normal use, as appropriate.
Security
We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, encryption in transit and where appropriate at rest, logging, monitoring, data minimization, secure development practices, and restricted staff access.
No online service can guarantee absolute security. You are responsible for protecting your login information and should contact us promptly if you believe your account or personal data has been compromised.
Your choices and rights
Depending on the law that applies, you may have the right to:
- Ask whether we process your personal data and request access to it.
- Ask us to correct inaccurate or incomplete personal data.
- Ask us to delete personal data in circumstances provided by law.
- Ask us to restrict certain processing.
- Object to certain processing, including direct marketing.
- Request portable personal data where applicable.
- Withdraw consent at any time.
- Request human review of certain automated decisions where applicable.
- Appeal certain decisions about a privacy request where applicable.
- Exercise privacy rights without unlawful discrimination.
- Complain to the relevant data-protection or privacy authority.
These rights may be limited where we must retain or process data for contractual obligations, security, fraud prevention, accounting, tax, disputes, legal obligations, or legal claims.
To make a request, contact support@firewoodfunded.com. We may ask for information needed to verify your identity, authority, and jurisdiction before acting on a request. We will respond within the period required by applicable law.
Marketing and cookie choices
You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. We may still send non-promotional messages that are necessary for your account, transactions, security, challenges, payouts, or legal notices.
Optional Analytics and Marketing technologies remain off until you make a choice. You can accept, reject, or customize them through the consent banner and change your choice at any time through Manage cookie preferences.
See our Cookie Policy for more information.
Eligibility and children’s data
FirewoodFunded is not intended for anyone under 18 years of age or below the age of legal majority in their jurisdiction, whichever is higher. We do not knowingly offer accounts to, or collect personal data from, a person who is not eligible to use the service.
If you believe an ineligible child has provided personal data, contact us so we can investigate and take appropriate action.
External links and third-party services
Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies. We are not responsible for services that we do not control.
Changes to this policy
We may update this Privacy Policy when our services, technology, providers, purposes, or legal obligations change. We will publish the updated policy with a new effective date and provide additional notice where required.
If a change affects optional tracking consent, we may update the consent policy version and ask you to choose again.
Contact
For privacy questions or requests, contact support@firewoodfunded.com.